Complaints Policy

If you’re not happy, we’re not happy.


How was our service?

At Simple Self Drive, we pride ourselves in providing first class service to all our clients. If you feel this has not been the case we’d like to hear about it straight away. We can then try to resolve this for you and improve our service for other clients in the future.
We take complaints seriously and we value all our customer feedback. If you want to make a complaint, regardless what it’s about, we’ll give it our full attention and ensure it’s dealt with by someone with the right knowledge and experience to bring the best possible outcome.

What to do?

If you’re not happy with any aspect of our service, you can choose how you tell us about it. Whichever way you contact us, we’ll start investigating straight away.

You can contact us by email:

By Telephone:
0208 471 5040

In writing:
Simple Self Drive
Simplex House, Freshwater Rd, Chadwell Heath, RM8 1RX

What we’ll need to know?

So that we can get to the bottom of your complaint straight away we need as much information as possible.
To help us do this, please try to include the following information when you contact us:
Your contact details, including any daytime phone numbers.
Your reference and registration
What your complaint is about
Any names or dates you’ve noted if you’ve already spoken to someone about this problem
Any losses you’ve suffered
What you’d like us to do to put things right

What we’ll do next?

We’ll do our best to resolve your complaint straight away. If we can’t we’ll keep you updated step-by-step.

Step 1

Upon receipt of your complaint you will receive an acknowledgment your complaint has been received by telephone on the same business day the complaint was received and by email within two business days.
You will be assigned your own complaint handler who will introduce themselves to you.

Step 2

We will commence our investigation straight away ensuring we keep you updated at each stage.

Step 3

We aim to resolve your complaint within two weeks. If for some reason we can’t resolve it within this time, we’ll keep you regularly updated on our progress until our investigations have concluded.

Step 4

Once we have concluded our investigations into your complaint you will receive confirmation that our enquiries are complete, and we will share our findings with you.

Get In Touch

020 8471 5040


Simplex House,
Freshwater Road, RM8 1RX



Opening Hours

Mon: 9am - 5:30pm
Tue: 9am - 5:30pm
Wed: 9am - 5:30pm
Thur: 9am - 5:30pm
Fri: 9am - 5:30pm
Sat: Closed
Sun: Closed

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